Return Policy
Return & Exchange Policy
At Orlène Jewelry, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely happy with your jewelry, please review our return and exchange policy below.
Returns
- *Eligibility*: Items must be returned within 30 days of the delivery date for a refund or exchange.
- *Condition*: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all certificates, if applicable.
- *Non-Returnable Items*: Customized, engraved, or personalized jewelry, as well as items on final sale, are not eligible for return or exchange.
Exchanges
- If you would like to exchange your item for another, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-15 business days.
Return Shipping
- You will be responsible for covering the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
How to Start a Return
- To initiate a return, please contact our customer service at orlene4jewelry@gmail.com with your order number and details of the item you would like to return.
If you have any questions about our return policy, feel free to reach out at orlene4jewelry@gmail.com. We're here to help!
At Orlène Jewelry, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely happy with your jewelry, please review our return and exchange policy below.
Returns
- *Eligibility*: Items must be returned within 30 days of the delivery date for a refund or exchange.
- *Condition*: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all certificates, if applicable.
- *Non-Returnable Items*: Customized, engraved, or personalized jewelry, as well as items on final sale, are not eligible for return or exchange.
Exchanges
- If you would like to exchange your item for another, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-15 business days.
Return Shipping
- You will be responsible for covering the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
How to Start a Return
- To initiate a return, please contact our customer service at orlene4jewelry@gmail.com with your order number and details of the item you would like to return.
If you have any questions about our return policy, feel free to reach out at orlene4jewelry@gmail.com. We're here to help!